info@trucktoppersandaccessories.com
Refund and Returns Policy
1–3
Business days to ship in-stock items
30
Days to request a return
48 hrs
To report freight damage
5–7
Days for refunds to post
Our Shipping, Refund And, Return Policies
Shipping
Toppers and caps are built for a specific year, make, model, and bed length — so we ship them differently than a set of floor mats. Here’s what to expect based on what you order.
Processing time
- In-stock parts and accessories ship within 1–3 business days of your order.
- Truck toppers, caps, and tonneau covers being pulled from inventory ship within 3–5 business days, once fitment is confirmed against your VIN or bed measurements.
- Custom or special-order items follow the manufacturer’s build time — we’ll give you a real window on your order confirmation, not a placeholder date.
How it ships
| Item type | Method | Typical transit |
|---|---|---|
| Small parts, hardware, accessories | Ground courier (UPS/FedEx/Zenith) | 3–7 business days |
| Toppers, caps & tonneau covers | Freight (LTL), curbside delivery | 5–12 business days |
| Local delivery/install (Colorado area) | Our own crew and truck | Scheduled at checkout |
Curbside freight means curbside. Oversized items like caps and toppers arrive on a freight truck to the curb or driveway — the driver isn’t set up to carry them inside or up to a door. If you booked professional installation with us, we handle the rest from there.
Tracking & delivery windows
- You’ll get tracking by email as soon as your order leaves the warehouse.
- Freight carriers will call to schedule a delivery appointment for large items — someone needs to be available to receive and inspect the shipment.
- Inspect the crate or packaging before the driver leaves. Note any visible damage on the delivery receipt — this protects your claim if something happened in transit.
Returns
We fit every topper to the truck it’s listed for, so most returns come down to one thing: was it installed or altered? Here’s the breakdown.
What’s eligible
- Unused, uninstalled items in original packaging, returned within 30 days of delivery.
- Fairly used toppers may be returned within 14 days, provided the unit hasn’t been installed or modified since it left our lot.
- Defective or incorrect items — we cover return shipping and expedite a replacement.
What’s not eligible
- Any topper, cap, or cover that’s been installed, drilled, cut, or bolted to a vehicle.
- Custom-order or made-to-fit items ordered for a specific VIN or non-standard bed configuration.
- Clearance and “as-is” fairly used inventory marked final sale at checkout.
- Items returned without their original hardware, weatherstripping, or mounting kits.
Restocking fee: Eligible toppers and caps returned for reasons other than our error carry a 15% restocking fee to cover inbound freight and re-inspection. We’ll always show this on your return confirmation before you ship anything back.
How to start a return
Return Authorization
REQUIRED BEFORE SHIPPING ANYTHING BACK
- Contact us with your order number and the reason for return.
- We issue a Return Authorization (RA) number and inspection checklist.
- Pack the item with all original hardware and write the RA number clearly on the outside of the box or crate.
- Ship it back or, for freight items, we’ll arrange pickup with our carrier.
Refunds
- Once your return passes inspection, we refund the original payment method within 5–7 business days.
- Shipping charges on the original order are non-refundable, unless the return is due to our error or a defective item.
- Return freight on eligible topper/cap returns is the customer’s responsibility unless the item arrived damaged or incorrect.
- Refunds are issued to the same card, account, or financing plan used at checkout — we can’t redirect a refund to a different payment method.
- If a promotion or bundle discount applied to your order, the refunded amount reflects the price actually paid, not the standalone list price.
Paid with financing? Refunds on financed orders are sent back to the lender first and applied to your balance — reach out to us if you need a payoff confirmation for your records.
Damage & Warranty Claims
- Damaged in transit: report it within 48 hours of delivery with photos of the packaging and the item. We file the freight claim — you don’t have to chase the carrier.
- Manufacturer defects: LEER, A.R.E., SnugTop, RSI SmartCap, and our other brands each carry their own warranty terms. We handle the claim on your behalf and keep you posted.
- Installed by us: workmanship on any installation performed in our shop is covered for 1 year — if something we installed comes loose or leaks, bring it back.
FAQ
Frequently Asked Questions
Fitment, installs, financing, and warranty — the questions we hear most before an order goes out.
How do I know a topper will actually fit my truck?
Every listing is matched to a specific year, make, model, and bed length. If you're not 100% sure which one applies to your truck, give us your VIN or bed measurements before ordering — we'll confirm fitment for you at no cost.
Do you install what you sell?
Yes. Most toppers and caps can be scheduled for professional installation at our shop, and if we have the unit in stock, we can often get you on the schedule within days rather than the 3–6 week wait typical of custom builds.
What's the difference between "new" and "fairly used" toppers?
New units come from the manufacturer or our own in-house brands with full warranty coverage. Fairly used toppers are pre-owned, inspected units — priced lower, sold as-is or with a shorter return window, and clearly marked as such on every listing.
Can I return a topper after it's been installed?
No — once a topper or cap has been mounted, drilled, or modified for installation, it's no longer eligible for return. Returns only apply to unused, uninstalled items within the policy window, which is why we recommend confirming fitment before your install appointment.
Who pays for shipping if my topper arrives damaged?
We do. Report transit damage within 48 hours with photos, and we handle the freight claim directly with the carrier — you won't be charged for shipping on a damaged or incorrect item.
Do you offer financing?
Yes, we offer financing plans at checkout for larger purchases like full toppers and vehicle upfits. Refunds on financed orders are applied back to your loan balance rather than issued as cash.
What if my topper's manufacturer warranty covers something you didn't install?
No problem — we handle manufacturer warranty claims (LEER, A.R.E., SnugTop, RSI SmartCap, and our other brands) on your behalf even if we weren't the ones who installed it, as long as you purchased through us.
Still have a question?